Refund a booking
Give a customer some or all of their money back from the booking itself. Refunding doesn't cancel the booking, so you can refund part of a job and still do it.
Dashboard2 min read
- 1
Open the booking
Go to Bookings and click the booking. Switch between Today, Upcoming, Completed and Cancelled, or filter by technician or service area to find it.
- 2
Open the Transactions tab
It lists every payment on the booking, with the date, type, amount and status.
- 3
Click Refund amount and enter how much
Type the amount in pounds. For a full refund, enter everything the customer paid.
- 4
Click Confirm
The refund goes back to the customer's card through Stripe.