Terms and Conditions

(a) Provider means the company registered in England and Wales with company number 10428051, trading as GetAutomate.

(b) Customer means the business entity that registers for and uses the Service.

(c) End User means a customer of the Customer who books, pays, or interacts through the Service.

(d) Service means the GetAutomate software platform and related websites, applications, application programming interfaces, documentation, and tools.

(e) Order means an executed order form, plan selection in product, or other agreed commercial terms describing the Services purchased.

(f) Content means data, text, images, audio, video, and other materials submitted to or processed by the Service.

(g) Laws means all applicable laws, regulations, and regulatory guidance, including UK GDPR and the Data Protection Act 2018.

(a) These Terms govern all access to and use of the Service by the Customer and End Users invited by the Customer.

(b) The Agreement consists of the Order, these Terms, the Acceptable Use Policy, the Data Processing Addendum, the Support and Availability Addendum, and any other policies referenced in the Order.

(c) Order of precedence is: Order, Data Processing Addendum, these Terms, Acceptable Use Policy, Support and Availability Addendum, then any online policies.

(a) The Service is provided for business use only. The Customer confirms it is acting for business purposes. Consumer rights do not apply.

(b) The Service is intended for valeting and detailing and related service businesses operating in the United Kingdom. Use in other sectors is permitted, however features are designed primarily for service booking and field operations.

(a) The Customer must provide accurate and complete registration information and keep it up to date.

(b) The Customer is responsible for all activity that occurs under its accounts, including that of its staff and contractors.

(c) The Customer must keep credentials confidential and must notify the Provider without undue delay if it suspects unauthorised access.

(d) The Customer must ensure that End Users are presented with its own terms and privacy notices where required by law.

(a) The Service provides tools for online booking, scheduling, messaging, payments integration, marketing, analytics, and related functions. Features may vary by plan and region.

(b) The Provider may make changes to the Service, including new features, modifications, or removal of features. Where a change is material, the Provider will give at least thirty days notice where practicable.

(a) Trials and free plans are provided for evaluation and may be changed or terminated at any time.

(b) Beta features are provided for testing, may be unstable or incomplete, and are provided without any commitment to availability or support.

(a) Fees are set out in the Order or plan selection and are billed in advance per billing cycle, typically monthly. Some features may be billed in arrears on a usage basis, for example messaging or emails.

(b) Unless stated otherwise, fees are exclusive of VAT and other taxes. The Customer is responsible for taxes, except for taxes on the Provider's income.

(c) Late payment may result in suspension. The Provider may charge interest on overdue amounts at four percent per year above the Bank of England base rate, accruing daily until paid.

(d) The Provider may change prices on thirty days notice. Changes take effect at the start of the next renewal term.

(a) The Agreement starts on the effective date of the Order or the date the Customer first uses the Service, whichever is earlier.

(b) Subscriptions renew automatically for successive billing cycles unless cancelled.

(c) The Customer may cancel with effect at the end of the current paid term by written notice to the address in Section 27. No refunds are due after the initial fourteen day period, unless required by law or agreed otherwise in the Order.

(a) The Provider may suspend the Service, with prior notice where practicable, if there is a security risk, suspected fraud, failure to pay, violation of the Acceptable Use Policy, or to comply with law or a government request.

(b) Either party may terminate for material breach if the breach is not cured within thirty days of written notice.

(c) On termination, the Customer must stop using the Service and pay all amounts due.

(a) During the term, the Customer can export its data using in product tools or by requesting reasonable assistance.

(b) After termination, the Provider will retain Customer data for thirty days, then delete or irreversibly anonymise it, subject to legal retention duties and backup retention cycles.

(c) The Provider may charge reasonable fees for bespoke data export services.

(a) The Customer is solely responsible for its Content and for compliance with Laws, including Privacy and Electronic Communications Regulations for marketing and messaging.

(b) The Customer must obtain and document all required End User consents, including consents for recurring communications and for storing a payment method where applicable.

(c) The Customer must not use the Service in a way that causes the Provider to breach Laws.

(a) The Service integrates with third party payment processors. The Customer is the Merchant of Record for End User transactions, unless otherwise agreed in writing.

(b) The Provider is not a party to End User transactions, does not hold End User funds, and is not responsible for chargebacks, refunds, tax determination, or remittance.

(c) The Customer must comply with Strong Customer Authentication and any payment network rules that apply. The Customer must maintain PCI responsibilities that apply to its operations.

(a) The Service may depend on third party platforms and services. Use of those services may be subject to the third party's terms.

(b) The Service may include open source components, which are licensed under their own licences. To the extent required, those licences apply in addition to these Terms.

(a) The Service, including software, templates, and documentation, is owned by the Provider or its licensors. No rights are granted except as expressly stated.

(b) Subject to payment of fees, the Provider grants the Customer a limited, non exclusive, non transferable right to access and use the Service for its internal business purposes during the term.

(c) Feedback may be used to improve the Service without obligation.

(a) Confidential Information means any non public information that is disclosed by one party to the other and is marked confidential or would reasonably be considered confidential.

(b) Each party will protect the other party's Confidential Information using a standard of care that is not less than reasonable care, will use it only for the Agreement, and will not disclose it except to personnel, professional advisers, and subprocessors who need to know and are bound to confidentiality.

(c) The obligations do not apply to information that is already public, already known without duty of confidence, independently developed, or rightfully received from another source without duty of confidence.

(d) If compelled by law to disclose, a party may disclose after giving reasonable notice, where permitted by law.

(a) The Data Processing Addendum in Schedule B forms part of the Agreement. It describes roles, processor obligations, subprocessors, transfers, security measures, and incident notice.

(b) Each party will comply with applicable data protection laws.

(c) The Provider will implement appropriate technical and organisational measures designed to protect personal data and the Service. A summary appears in Schedule B.

(a) Each party warrants it has the authority to enter into the Agreement.

(b) The Provider warrants the Service will perform in material accordance with the documentation when used as directed. The Customer's exclusive remedy is re performance or, if re performance is not commercially reasonable, a pro rata refund of prepaid fees for the period of confirmed non conformance.

(c) Except as expressly stated, the Service is provided as is and as available. The Provider does not warrant that the Service will be uninterrupted, error free, or secure, or that it will meet the Customer's requirements.

(a) IP indemnity by the Provider. The Provider will defend the Customer from claims alleging that the Service, when used as permitted, infringes a third party intellectual property right in the United Kingdom, and will pay damages and reasonable legal fees finally awarded. The Provider may modify the Service, procure a licence, or terminate the affected Service and refund prepaid fees for the remaining term for that Service. This indemnity does not apply to claims based on Customer Content, combinations not provided by the Provider, or use in breach of the Agreement.

(b) Indemnity by the Customer. The Customer will defend the Provider from claims arising from Customer Content, End User claims related to the Customer's services, or use of the Service in breach of the Agreement or Laws, and will pay damages and reasonable legal fees finally awarded.

(a) To the fullest extent permitted by law, the total aggregate liability of the Provider arising out of or related to the Agreement will not exceed the fees paid or payable by the Customer to the Provider for the Service in the twelve months immediately preceding the event giving rise to liability.

(b) Neither party will be liable for indirect, special, incidental, consequential, exemplary, or punitive losses, including loss of profits, revenue, savings, goodwill, or data.

(c) Nothing in the Agreement limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited by law.

(a) The Customer may not assign or transfer the Agreement without the Provider's prior written consent, such consent not to be unreasonably withheld.

(b) The Provider may assign to an affiliate or in connection with a merger, acquisition, or sale of assets, and may use subprocessors to provide the Service, remaining responsible for their performance.

(a) If any provision is found invalid, the remainder remains in effect.

(b) A failure to enforce a provision is not a waiver.

(c) Headings are for convenience only. Words in the singular include the plural and vice versa.

(a) Legal notices to the Provider: by email to [email protected], and by post to the registered address available from Companies House for company number 10428051.

(b) Notices to the Customer: by email to the account owner's email address.

(c) Notices by email are deemed received one business day after sending. Notices by post are deemed received two business days after posting within the United Kingdom.